Effective communication holds the key to productivity

Tee Hor Chang, Regional Operation Director of Jebsen & Jessen Packaging Malaysia, discusses why clear communication is key to productivity

“We understand that having great camaraderie and employee recognition are important factors for staff motivation. Strengthening bonds within the team, enhancing employee satisfaction and creating a sense of security in their value to the company, will in turn greatly contribute to better performance,” said Tee Hor Chang, Regional Operation Director of Jebsen & Jessen Packaging Malaysia.

With the intensification of competition in Malaysia, a key manufacturing hub in the ASEAN region, there has been a shift towards automation and a focus on lean management ideology. Since 2018, Jebsen & Jessen Packaging has been reinventing its operations flow, reducing inventory and converting labour-intensive processes to system-oriented ones.

Such changes mean that teams have to be trained to work effectively within the new system, and communication is key to helping them understand and adapt to this change. In an interview with People Matters Global, Tee elaborates on how a communication-centric approach can help ease employees into the new workflow and processes, with an emphasis on message simplicity and employee motivation. He also gives insight into the delicate balance between capital expenditure and the labour force, and how weighing the benefits of productivity gains against costs is paramount to creating the most suitable mix of old and new.


~ Article excerpt from People Matters Global

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About Jebsen & Jessen Group

We are an industrial conglomerate with a diverse network of businesses spanning manufacturing, engineering, mining, and distribution activities. 

The six core business units - Cable Technology, GarnetIngredientsLife SciencesPackaging and Technology - are present in 15 countries and deliver through various locations across Australia, Brazil, China, Germany (Europe), India (South Asia), Indonesia, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam, USA, Saudi Arabia, and UAE.

Our 21 manufacturing, mining, and processing facilities are in Indonesia, Malaysia, Myanmar, Singapore, Australia, and Vietnam, USA, Saudi Arabia and UAE. Our 3,500 colleagues work as one to develop meaningful products and services for the 25,000 customers we serve. 

Jebsen & Jessen Group forms part of a global family enterprise that dates back to a trading partnership formed in Hong Kong in 1895. Beyond the region, we are closely connected to a network of sister companies in Australia, Europe and Greater China. 

For more information, visit www.jjsea.com

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